01254 350180

Privacy
Policy

At Gaffey Technical Services Ltd we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. We are registered with the Information Commissioner's Office, the UK's data protection authority, and are fully committed in complying with the Data Protection Act 2018 and the EU General Data Protection Regulations.

We do update this Policy from time to time so please do review this page regularly.


Data Collection

We collect and maintain a variety of personally identifiable information, including names, email addresses and phone numbers directly from individuals. The information could be collected through e-mails, phone calls, online forms, direct messaging via social media, business cards and face to face meetings. We do not collect personal data about individuals except when there is a legitimate business requirement or when such information is provided on a voluntary basis.

Gaffey Technical Services Ltd web-site also collects and shares certain information with Ruler Analytics to help monitor and optimise its web site performance. This information is used for attribution purposes only and includes the sources of visitor referrals, page visits, keywords and telephone calls originating from our web site. For training and quality purposes we also record telephone calls originating from our web site. Callers are given the opportunity to opt-out of call recording when the call is answered.


Use of Cookies

Web-site users should also be aware that non-personal information and data may be automatically collected through the standard operation of our web-site servers, and by the use of cookies technology and/or Internet Protocol ("IP") address tracking. Non-personal identification information might include the browser used by you, the type of computer, the operating systems, the Internet service providers, and other similar information. Our web server also automatically gathers information about the top viewed and visited pages and links on our website, top entry and exit points, number of form completions, time spent on pages, top downloads, top keywords used offsite to lead customers to our website, your internet protocol (IP) address, information collected via cookies, the areas you visit on the website, the links you may select from within the website to other external websites and device event information such as system activity, crashes, hardware settings, browser type etc. Most browsers are set to accept cookies. You can set your browser to refuse cookies, or to alert you when cookies are being sent; however, if you disable cookies, the full functionality of Gaffey Technical Services website may not be available to you. The information thus collected enables us to develop and customise our services better to meet your needs and preferences.

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website. Such information will not identify you personally; it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Please note that third party cookies may not be controlled by us and are part of your agreement with the third party, e.g. if you are logged in to Facebook or Google. However, most Internet browsers give you the facility to delete cookies that you do not want stored on your device. You can usually visit your browser's website for instructions on how to do this.


The following identifies the lawful grounds in processing data. Following this we confirm how we use your data and how we keep your data safe. We have also provided contact details if you feel there is a problem with the way we work.

Lawful grounds for processing data:
  • We obtain consent of the data subject with regard to 'Opt-in'.
  • We will process data for the performance of, or entering into, a contract with the data subject.
  • We will process data where necessary for compliance with a legal obligation.
  • We will process where necessary to protect the vital interests of a data subject or another person.
  • We will process where necessary for the performance of a task carried out in the public interest.
  • We will process where necessary for the purposes of legitimate interests except where overridden by the interests, rights or freedoms of the data subject.

We take into account the following in relation to legitimate interest:
  • The nature of the interest (such as the reasonable expectations of the individual).
  • The impact of processing.
  • Any safeguards which are or could be put in place.


How we use your data:

If you have contacted our company directly as a new potential customer requesting a quotation via our website; or as an existing client who is emailing directly for either a new quote, information, or to proceed with a job; or in responding to an employment opportunity, we will only use the data we collect about you with your consent for the legitimate interests specified. We will keep this information securely on file. At the time of the communication we will provide information relating to our services. For marketing purposes, we will ask your permission for your email address (opt-in) to be included on our emailing database as a method of keeping in touch. We will only contact you if we believe that the information we send will be of a legitimate interest to your business and where we have an appropriate relationship (i.e. as a client, prospect etc). We respect your time and attention by controlling the frequency of our regular mailings to you. Every mailing will include full instructions on how to cancel the service. If you do cancel the service, you may continue to receive communication for a short period of time while your suppression is being processed. If you are an existing client of Gaffey technical Services Ltd, opting out of marketing emails will not stop all communications from us. As a client, and in accordance with our terms and conditions, you or your company have agreed to receive certain information from us so that we can conduct and fulfil a business relationship.


How we keep your data secure:

Gaffey Technical Services Ltd have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We will never disclose personal information about you to any third party, other than to process an enquiry, without first receiving your permission or unless we are under a legal obligation to do so. We will not pass on your personal details to any third party without your permission. We will not sell, rent, or give away information that personally identifies customers to third parties, except where elements of the business have been outsourced and such information is explicitly required for the provision of services to you (for example a credit reference check when opening a credit account, or to a courier for the delivery of goods to your address). Under such circumstances, the security and confidentiality of personal information would form a part of the legal agreement between us and the supplier of the outsourced service. They will be subject to a duty of confidentiality and due care with respect to handling the personal data.


Disclosing your information

From time to time, we may release aggregated and anonymised marketing statistics to business partners, or may use these in press releases, advertising, or published reports. Gaffey Technical Services Ltd may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Gaffey Technical Services Ltd rights or property. In addition, Gaffey Technical Services Ltd may disclose user information when required by law.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our website, you are responsible for keeping this password confidential.


Access to information

The General Data Protection Regulation gives you the right to access the information that we hold about you by making a Subject Access Request (SAR). We have a legal obligation to respond to such requests within 40 days. When you make a request to access or review the personal data we hold about you, we will request you to verify your identity before the request can be fulfilled. You will not have to pay a fee to access your personal data, however, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Should you wish to receive details that we hold about you please contact us using the contact form, or via email or mail using our contact details below.


Contacting Us

Gaffey Technical Services Ltd are the Data Controller. Our ICO Registraion number is Z2008198

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at info@gaffey.co.uk
Gaffey Technical Services Ltd., Unit 3a Newhouse Road, Huncoat Business Park, Accrington, Lancashire BB5 6NT.

Tel. 01254 350180
Fax. 01254 350181

For support and advice call 01254 350180
Contact Us